Refund and cancellation

1. What this covers

This policy covers paid plans and credit purchases for Varo, a business operated by its sole proprietor in South Africa. The free plan costs nothing, so there is nothing to refund. You can reach us at support@varotech.org.

2. How you pay

You pay through PayFast, in South African rand. We do not charge VAT. We never see your card details.

3. Cancelling

You can cancel a paid plan at any time: press Cancel my plan in Settings, or email support@varotech.org from the address on your account. We confirm in writing. You keep your plan to the end of the month you have already paid for, and no further payment is taken.

Closing your account is different from cancelling a plan: cancel your plan first.

4. The free week

A new paid plan can start with 7 free days. You choose a plan and give your card to PayFast, and R0 is taken. The first payment is taken on day 8, and then on the same date every month until you cancel.

Cancel before the first payment and you pay nothing: your business moves to the free plan and nothing you entered is deleted. We email you two days before the first payment, with a link to cancel. Because nothing is charged during the free week, there is nothing to refund.

5. Refunds

Payments are not refundable. A paid month's work and credits start to be used as soon as you pay, so before you pay you are asked to tick that you understand and accept this.

If we charge you twice, or the wrong amount, we refund the difference in full, to the same card or account you paid from, through PayFast.

Nothing in this policy limits a right you have under the Consumer Protection Act 68 of 2008.

6. If something is wrong

Email support@varotech.org with your business name and what happened. If we cannot settle it, you may contact the National Consumer Commission or the Consumer Goods and Services Ombud.